Refund Policy
At Dr Rubina Official, customer satisfaction is important to us. Please read our refund and replacement policy carefully before placing an order.
1. Order Cancellation
Orders can be cancelled before dispatch. Once your parcel has been handed over to the courier service, cancellation may no longer be possible.
2. Damaged or Wrong Product
If you receive a damaged parcel or an incorrect product, please contact our support team within 48 hours of delivery. We will verify the issue and arrange a replacement if applicable.
3. Opened Products
Due to health and hygiene reasons, opened or used products cannot be returned or refunded unless they were delivered damaged or the wrong item was sent.
4. Refund Eligibility
Refunds are only considered in exceptional cases where an order cannot be fulfilled or a verified issue cannot be resolved through a replacement. Approved refunds are processed using the original payment method where applicable.
5. Need Help?
If you have any questions regarding your order, please contact our customer support team through our Contact page or WhatsApp. We are committed to resolving genuine concerns as quickly as possible.
Customer Satisfaction
Our goal is to provide every customer with a smooth shopping experience. If you have any concerns regarding your order, please contact our support team before requesting a refund. We will do our best to resolve your issue promptly.